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Adam Caan

Cyber Security • Cloud Security • Emerging Tech

Aspiring Enterprise Solutions Architect

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About Me

I already have experience keeping critical services operational. I have also implemented applications, improved service-management systems, built secure infrastructure and operated the technology behind a business.

I now want to deepen that experience in a specialist infrastructure, systems, cyber security or technical solutions role, with the long-term objective of progressing into architecture.

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Skills & Core Competencies

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Experience

Professional experience across network operations, IT service management, technical implementation, cyber security and business systems.

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PROMOTED FEB 2026 · PRESENT
ROLE_01 ACTIVE

NEC Software Solutions

Network Support Analyst · MET Service Desk

24/7 Operations Network Monitoring ServiceNow Major Incidents Airwave

> Provide frontline technical and service support in a 24/7 operational environment, handling incidents and service requests through telephone, email and portal channels and maintaining accurate ServiceNow records.

> Monitor live incident queues, prioritise work against operational impact and SLA targets, and progress cases through investigation, resolution, escalation and closure.

> Deliver first-time fixes where possible using internal platforms, third-party systems and public-sector operational systems, while coordinating fulfilment with vendors when external action is required.

> Continuously monitor the Airwave network and associated services to maintain availability and performance, identifying degradation and initiating appropriate technical or operational responses.

> Support high-severity and major incidents by assessing impact, coordinating escalations with suppliers, customers and management, maintaining communications and helping minimise disruption.

> Carry out event-management activities, Insite CDR analysis and operational impact assessments, and initiate contingency procedures during service failures to protect continuity.

> Stakeholder engagement in inter-agency live-event monitoring, working accurately and calmly in time-sensitive, high-pressure operational situations. Participate in joint calls with Chief Inspectors, the Home Office and representatives of other agencies.

> Contribute to ServiceNow improvement by adding or modifying client-side and server-side JavaScript to enhance platform functionality and workflows.

JULY 2025 · FEB 2026
ROLE_02 PREVIOUS_POSITION

NEC Software Solutions

Technical Administrator

Implementation Asset Management Testing Microsoft 365 Automation

> Supported a mission-critical managed radio services contract through secure asset management, logistics coordination, equipment configuration, stock tracking and delivery to customer sites.

> Acted as technical implementation lead and primary contact for a contracted software provider, coordinating configuration, testing and deployment of a custom application across multiple user devices.

> Gathered user requirements and provided structured technical feedback, test findings and operational observations to guide application improvements and supporting documentation.

> Delivered cross-departmental IT support, resolving user issues and helping colleagues maintain productivity across business systems and devices.

> Performed functional testing of customer hardware and used ServiceNow and Microsoft 365 to document, manage and improve operational processes, including automation of repeatable tasks.

JULY 2025 · PRESENT
ROLE_03 ACTIVE

Craft Gifts London

Director

Business Systems Automation Shopify Manufacturing E-Commerce
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> Built and operate a small custom design, manufacturing and multichannel retail business, taking ownership of its technical systems, production workflows and customer-facing platforms.

> Configured and maintain domains, private email services, Shopify, payment processing and sales operations across Etsy, TikTok Shop, Amazon, eBay and a physical retail channel.

> Designed and automated production workflows using 3D printing, UV printing, laser engraving and digital design tools to improve consistency and operational efficiency.

> Administer the supporting infrastructure and collaboration services used by the business, combining commercial decision-making with practical systems troubleshooting and continuous improvement.

JUNE 2025 · PRESENT
ROLE_04 ACTIVE

Soul Kitchen

Food Redistribution Volunteer · Charity No. 1192488

Volunteering Logistics Community Support
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> Select, safely transport and unload donated food for distribution to food banks and community meal programmes, supporting efforts to reduce food waste and strengthen local food security.

> Contribute to a small organisation that, over the last year, supported more than 31,000 individuals and 12,500 families and served over 34,000 hot meals.

MAY 2024
ROLE_05 CYBER_SECURITY

Crown Prosecution Service

Cyber Security Management · Internship

Cyber Security Policy Risk Supplier Assurance Security Operations

> Explored the workflow and duties of Cyber Security managers through one-to-one sessions with the team.

> Contributed to security policy changes concerning employee cloud storage and AI usage.

> Gained a holistic understanding of enterprise cyber security domains including Policy, Project Management, Risk, Supplier Assurance, Security Operations, Future Technologies, Threat Programmes and Training Programmes.

SEPT 2017 · SEPT 2023
ROLE_ARCHIVE EARLIER_EXPERIENCE

Education

Part-Time Retail Roles

Customer Service Retail Administration Teamwork Operations

> My varied work history during education, including retail, customer service and administrative roles, alongside industry-related projects, demonstrates adaptability, strong interpersonal skills and a commitment to quality service.

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Primark Retail Assistant · Jul 2023 – Oct 2023 Hollister Brand Representative · Dec 2022 – Jul 2023 ASOS EN Model Office Advisor · Jul 2022 – Sept 2022 B&Q Stock Flow Customer Assistant · Feb 2022 – Jul 2022 Topgolf Games Advisor · Jun 2021 – Dec 2021 Tesco Superstore Customer Assistant · Dec 2020 – Feb 2021 First Care Ltd Absence Advisor · Jan 2019 – Mar 2019 Baskin Robbins Supervisor · Jul 2015 – Jun 2016
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Education

Academic development across cyber security, cloud technologies, networking, digital design and technical problem solving.

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JANUARY 2024
RECORD_01 LEVEL_7
INSTITUTION

Northumbria University

COMPLETED
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QUALIFICATION

Masters of Science in Cyber Security Technology

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Secure Cloud Computing: A Study on the Design and Implementation of Security Mechanisms

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Computer Networks and Security Information Governance and Cyber Security Leadership in a Digital Age Big Data and Cloud Security Computer Security Research Methods for Professional Practice
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JULY 2022
RECORD_02 LEVEL_6
INSTITUTION

Brunel University

COMPLETED
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QUALIFICATION

Bachelor of Arts in Games Design (Design)

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Games Design and Theory Games History Digital Art and 3D Modelling Numerical Design and Level Design Game Engine Scripting Prototyping MVP · Ludic Sketches · Wireframing Marketing Principles
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Projects

Selected academic and technical projects exploring network security, cloud computing, information governance, cyber security research and software development.

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Computer Network Security Exploration
PROJECT_01 LOADED
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Computer Network Security Exploration

Cisco Packet Tracer IPSec VPN Access Control Network Design

In this project, I conducted thorough research on network design principles to optimise performance, scalability and security.

Using Cisco Packet Tracer, I designed and configured networks while simulating various topologies and protocols. I evaluated access control, user privileges and IPSec VPN implementation, alongside ethical, professional and legal considerations relating to confidentiality, integrity and availability.

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Secure Virtualised Home Lab
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Home Lab Information

Netbird Proxmox VE Linux Windows Servers Dell PowerEdge Server Hobby | Business Use | Gaming

Designed and operate a Proxmox VE environment across Dell PowerEdge R640 and R730 servers, using RAID storage, LUKS encryption and enterprise iDRAC management

Administer Ubuntu and Debian virtual machines hosting Nextcloud, Jellyfin, game servers, employee time tracking, Grist collaboration, NetBird and private mail services

Deployed an off-site NetBird management instance to provide secure tunnelled connectivity, applying service level access controls and user-group ACLs

Maintain services used for business, collaboration, entertainment and shared access, troubleshooting infrastructure, connectivity, permissions and availability issues

Secure Cloud Computing Research Project
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Secure Cloud Computing Research Project

Cloud Security NLP R Academic Research

This project involved researching cloud security vulnerabilities and mitigation measures to improve understanding of secure enterprise network design and implementation.

Natural Language Processing in R was used to collate academic literature and identify common themes relating to security challenges, mitigation strategies, cloud service models and regulatory frameworks.

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Information Governance and Cyber Security
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Information Governance and Cyber Security

Governance Risk Assessment Policy Security Frameworks

I developed an information governance policy for a mock company and produced an accompanying report explaining and justifying its contents.

The project considered the selected governance framework, risk assessment methodologies and the strategy required to implement strong information governance across the organisation.

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Cloud Data Big Data Migration and Visualisation
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Cloud Data, Big Data Migration & Visualisation

Cloud Big Data Data Migration Visualisation

I produced an infrastructure diagram for a data migration project and created a Big Data implementation in the cloud, migrating existing databases and incorporating selected features.

The project included security controls and a data-driven dashboard providing insights into travel bookings and data security, alongside consideration of legal, ethical and social compliance.

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Computer Security Module
PROJECT_05 LOADED
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Computer Security Module

Active Directory IAM Threat Intelligence Cyber Frameworks

I conducted a comprehensive analysis of computer security elements, identifying potential risks and proposing appropriate countermeasures.

This included threat intelligence, evaluation of cybersecurity frameworks and implementation of identity and access management controls within Active Directory, alongside relevant ethical, legal and professional considerations.

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Dissertation Research Module
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Dissertation Research Module

Research Project Planning Critical Thinking Ethics

This project involved developing a personal development plan, maintaining a research log and creating a detailed project proposal.

The work demonstrated critical thinking, structured research skills and consideration of ethical and professional aspects of academic research.

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Games Design Dissertation
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Games Design Dissertation

Unity C# Blender Prototyping

I developed a Unity prototype demonstrating enhanced technical and design skills, including block modelling in Blender and programming in C#.

Custom scripts were created for adjustable gameplay elements using arrays, serialisable fields and the Unity Animator. The project also covered rapid prototyping, numerical design, level design and commercial viability.

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Hands On Experience With

Technologies, platforms and technical tools I have gained practical experience working with.

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Get in Touch

Interested in discussing opportunities, projects or technical work? Send a message below and I'll get back to you.

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